Software Support
Complete system coverage for consistent system performance
STG offers Signature Software Support Services for most operating systems and related middleware. With 25 years of experience providing high quality services in the data center, we have the knowledge and expertise to quickly respond to your software support needs.
Single point of contact
STG’s Signature Software Support provides you with a single point of contact for all of your software technology issues. As a core component of the support infrastructure, the Software Support Center (SSC) becomes the focal point for Incident Management: recording, classifying, diagnosis, resolution and incident closure.
Service features
- SSC systems analyst personnel located physically at a U.S.-based STG facility
- Single support telephone number
- Multiple levels of support
- High first call closure rate
- Escalation to STG System Software Engineer or OEM Engineering Group if necessary
Simplified pricing model
Our new approach to Software Support Services will give you unparalleled ease in determining what your support costs are, allowing you to budget properly for your environment. Our simplified pricing model will make your support costs manageable and easy to understand.
Additional services
- Remote Systems Health Check Service
- Support Account Manager Service
- Software Update and Patch Management Service
- Support Consulting Services
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Downloads
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Our goal
To be your single point of contact for all of your technology support needs!
