Hardware Maintenance

STG provides hardware support for these OEMs and more

Gain efficiencies by consolidating support for desktops, networking equipment, servers and peripherals

STG offers comprehensive computer technology maintenance services throughout North America.   Our technical team services thousands of computer systems — from personal computers to complex multi-processor mainframes — 24 hours a day, 7 days a week, 365 days a year.  Our expert engineers will quickly and accurately isolate the problematic component or assembly and replace it, if required, following the manufacturers’ published procedures.

Our hardware maintenance service process has been streamlined to provide customers with a simple procedure to place a service call.   Our US based call center will route your service request to the designated engineer through our internal dispatch desk.   By keeping these primary initial client contacts in-house, we are able to achieve a very high quality of service which is instrumental in helping us meet or exceed our mission critical service level agreements.

We provide support on virtually all brands of systems and hardware devices typically found in corporate datacenters and regional offices.  If you’ve got it, we can service it!

Create a Service Level Agreement specifically for your business and your budget

Our service level agreements (SLA) are highly flexible in order to allow each of our clients the ability to pay for the precise level of service that they need for their business requirements.   The SLA is critical because it governs the way we respond to service requests.   And since the SLA is written specifically to support your business, we are able to respond and repair systems much more quickly than traditional manufacturer support organizations.  Since STG maintains a flat corporate operating structure, we can provide our clients with both faster decisionmaking time and significant savings.

STG’s master service agreements range from critical service personnel on-site 24×7 to next-day response and depot repair.  STG’s capabilities include nation-wide service on freestanding systems to very large on-campus data centers.

Types of equipment supported

• Mainframes
• Midranges
• Printers
• Desktops
• Network Equipment
• Tape and Disk Storage Devices
• Wintel

We also provide end of life (EOL) continuation services as well as ad-hoc technology consulting services and project management.

• STG Services

  • Services
  • Benefits
  • Hardware Maintenance
  • Software Support
  • Technology Consulting
  • EOL Continuation
  • Government Contracts

• Corporate America depends on us

  We manage more than 200,000 devices via 1,700 contracts with over 300 customers including Fortune 100 companies, major universities, government agencies, and private companies. Read what they say about STG.

• Downloads

  • Company brochure

  (PDF opens in a new window)

• National coverage

  We have more than 6,000 certified engineers who can be dispatched through our state-of-the-art system, 24x7.

• Our goal

  To be your single point of contact for all of your technology support needs!