Coverage
Multiple levels of local and regional technical and logistical support
Fast, reliable IT service across the United States
STG maintains a nationwide presence of skilled “Feet on the Street” that are supplemented by multiple levels of local and regional technical and logistical support.
Global Dispatch
STG’s database contains complete details on every client’s customized plan including location, inventory and type of contracted services. When a client calls for service, we swiftly take appropriate action to correct the problem. Based on the type of problem and the STG support plan selected, an STG on-site support engineer will be dispatched promptly to correct the problem. In some cases, calls are directed to an STG Help Desk engineer, one of many providing expert support.
Our Global Dispatch Center updates the tracking system upon completion of every service call, including service performed and parts/inventory updates. This information is retained and referred to for real-time access by STG’s management and clients. Status reports are prepared daily, weekly or monthly for analysis that often results in changes and improvements to the client’s support plan.
Through these activities, we ensure that STG’s quality objectives are not only met, but exceeded.
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Our goal is to be your single point of contact for all your technology support needs. To learn more, please call us today:
(800) 229-7900. -
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